Policies

New Clients/Returning clients

Please arrive with a fresh wash and go. Here’s how:

  • For all New and Returning Clients
  • Cleanse and detangle your hair no more than 48 hours before your appointment. If you need help detangling your hair, please let us know as we’ll have to add time to your appointment.
  • Let your hair dry naturally. You can air dry or use your diffuser. 
  • Until your appointment, wear your hair down and natural. Please don’t pull back, pin, tie or push hair down tight, as this stretches the curls. The same goes for braids, ponytails, hats and scarves. In order to give you the best service, we need to see your curls in all their glory.
  • You can use your regular products to set your curls, but please avoid using any oily or heavy products.

Properly prepped hair allows us to see exactly what your curls need and perform the consultation and service in a timely manner.

A $50 non-refundable deposit is required for first-time clients to confirm your booking.

Online booking

We like to keep things easy for you and for ourselves! As such, we offer all clients access to online booking. You can schedule, change or cancel appointments at any time via our booking site.

After making your reservation, you will receive an email/sms message through our Booking App, a minimum of 7 days prior to your scheduled appointment. To confirm, click/text “Confirm.”

Cancellation Policy

If you need to cancel, we ask that you use our booking platform to cancel at least 48 hours in advance.

If an emergency comes up and you need to cancel within a shorter time frame, please call us as soon as you can at 438-328-0202. 

If you cancel less than 24 hours before your scheduled appointment, a rebooking fee of $50 of the cost of your appointment will be required. This fee will go towards your next service. 

No shows

In the event that a client fails to come for their appointment and doesn’t call, they will be required to place a 50% non-refundable deposit to hold all future appointments. That deposit will go towards your next appointment. 

If you miss your appointment without warning, we reserve the right to deny any and all future hair appointments. 

Late arrivals

We schedule our appointments carefully based on the time needed for each client. Clients who are more than 15 minutes late may need to reschedule their appointment. If we are able to accommodate you, you’ll be charged from the time your appointment was supposed to begin.

Similarly, if we are running late we’ll do our best to let you know beforehand or upon your arrival. If our tardiness disrupts your schedule, we’ll be happy to reschedule free of charge. 

We truly appreciate each and every one of you and our time together and we will always try our hardest to accommodate you. If you have any questions please feel free to email us at aurabeautemontreal@gmail.com

Adjustment Policy

We strive to make all of our clients hair dreams come true, but that doesn’t always happen on the first try.  If something in your haircut isn’t quite right, please contact us as soon as possible. We’re happy to adjust services performed in the salon within a 2 week period.

Please note that if a stylist from a different salon has tried to adjust the cut, any work performed at Aura Beauté is void, and no refund or adjustment will be available. 

We truly strive to make your hair how you envision it, and would love the opportunity to do so.

If you decide you want a style that is different from what was discussed during your consultation, let us know. We can work on a game plan to get you where you want to be!

Pricing

At Aura Beauté, we believe that hair has no gender. That’s why we’ve decided to charge based on length of hair and the time needed for the appointment as opposed to using the antiquated system of man’s cut or women’s cut. 

All of our prices are based on the average time needed to perform your service and all products necessary to bring your hair dream to life. 

 

Covid-19

Aura Beauté and its staff are required to comply with the health regulations including sanitation of all stations and hair tools.

If you or your child are experiencing symptoms of covid-19, we kindly ask you to reschedule your appointment.

Please sanitize or wash your hands upon entering our premises. Mask are required during the entire duration of your service.

 

 

If you have any questions or comments, send us an email at aurabeautemontreal@gmail.com 

We will get back to you within 24 business hours.