Frequently Asked Questions
See instructions on Policies page. Please follow instructions.
Yes. The deposit secures and holds your appointment and is applied to your service at the end of your appointment.
Yes, every appointment begins with a thorough consultation. If you prefer to have a consultation before scheduling your appointment, that’s also possible. Simply schedule a consultation in the other services section of our booking platform.
We have a 24 hours cancellation policy. Please review our Policies page for more details. You can cancel your appointment via the confirmation email that was sent to you when you booked. If you secured your appointment with a deposit, it will be refunded. Please allow 3-7 business days for the funds to transfer back into your account.
We cut every type of curl from barely there waves to tight coils and super coily hair. Curly hair is curly hair. It’s our job to know how to cut every curl pattern. Because different patterns can’t all be treated the same, we use a variety of cutting and styling methods for different types of curls. We’ve taken advanced and specialized training in curly hair that has taught us to address every curl pattern with confidence. We love waves and curls and want you to know the best version of your hair possible.
Yes we have complimentary wi-fi available.
Our signature curly cuts are designed to be visually balanced when worn curly, but this doesn’t always translate to straight hair. When straightened, a curly haircut can look drastically different and may not look even. If you plan on straightening your hair regularly, you may be better served with a traditional haircut.
If you do decide to straighten your hair, don’t neglect to use a heat-protectant (with silicone!) to protect your curls, but be prepared for a change in your curl pattern. While it doesn’t happen to everyone, the keratin in your hair can start to melt when subjected to high heat. This can temporarily or permanently change the way your curls form.
Our passion is truly cutting and styling, consequently, we’ve chosen not to offer colour services at this time. This may change in the future, but for now we can offer you a list of excellent colourists.
You can absolutely still colour your hair with healthy curls. However, keep in mind that going lighter (with all over colour or highlights) will be damaging to your curls and may cause your curls to relax and even straighten in some cases. Staying close to your natural colour or going darker is always a better idea to maintain your hair’s structure and integrity. If you’d like to know more, we’d be happy to give you our opinion during a consultation.
All inquiries and questions can be sent to our email address: firstname.lastname@example.org